Account & Content Appeals

Last updated: November 3, 2026

You can ask Popcorn AI Tech Inc., operating as Ditto, to review a decision to restrict, suspend, or terminate your account, or to remove your content. This process provides an independent re-review of the original decision under our Safety & Community Policy and other applicable rules.

Step 1: Email your appeal

Email team@ditto.ai with the subject “Account or content appeal.” Use the email associated with your account where possible. Include:

• Your account email or another account identifier that lets us locate the decision.
• The restriction or removed content you are appealing, and its date or case reference.
• Why you believe the decision was incorrect, and any relevant additional context.

Do not attach suspected CSAM or re-upload prohibited intimate imagery. Identify the relevant content by a link or reference instead. We may request additional information needed to confirm your account or assess the appeal.

Step 2: Receive an acknowledgment

We acknowledge an appeal within 3 business days of receiving it. If we need more information to locate your account or understand the decision, we explain what is needed in our reply. Business days are Monday through Friday, excluding U.S. federal holidays.

Step 3: Independent re-review

A reviewer who did not make or participate in the original moderation decision re-examines the relevant content or conduct, the reason for the action, the applicable policy, and the information you provide. The reviewer can uphold, modify, or reverse the original decision. We may retain a restriction while the review is pending to protect users or comply with legal requirements.

Step 4: Receive a written decision

We aim to complete the review and email you a decision within 7 business days of receiving your appeal. If additional information or a complex investigation requires more time, we notify you of the delay and provide an updated estimate. Our response explains whether the decision was upheld, modified, or reversed and the reason, subject to legal restrictions and the need to protect other people's privacy and safety.

If we determine the action was taken in error, we restore access or content as appropriate and permitted by law. If you have new information or believe relevant information was overlooked, reply to the decision email with the case reference and an explanation so we can assess whether further review is needed.

Other requests

An appeal does not delay mandatory child-safety reports or other action required by law. For payment cancellations or refunds, use our Refund & Cancellation Policy. Formal legal disputes are addressed in our Terms of Use.